Tuesday, May 4, 2010

NABH queries & responses

I refer to a email where this gentleman enquired whether NABH prescribes
standards for staffing (quantity).
My response is mentioned below with a copy of the email.
I hope the same would help any concerned on the said aspect of HR

Best wishes,
Dr Akash S Rajpal.

Kindly refer to the below mentioned NABH standard.
NABH does not lay down staffing quantity specifications and it is upto
the organisation to decide what is suitable.
What NABH would look at would be the efficacy of operations and human
resource planning. If you are able to comply to various standards
related to patient records effectively even with one staff they would
appreciate it, and if you cant even with 10 staff then a non compliance
would be made depending on the severity of the problem. Therefore it is
important to assess how much staff is required to carry out the assigned
tasks in specified shifts by way of HR planning followed by continuous
monitoring for efficiency of staffing & errors for improvement &
training needs.

HRM.1: The organization has a documented system of human resource
A.The organization maintains an adequate number and mix of staff to meet
the care, treatment and service needs of the patient


Dr Akash S Rajpal,
-----Original Message-----
From: Alex Roy
Sent: 04 May 2010 07:02
To: Dr.Akash S Rajpal
Subject: NABH Standards

Dear Sir,

I just have one question about the NABH Standards.

According to NABH standards, is there any specific number of staff
(strength of staff) in a medical record department for a 1000 bedded

I would be thankfull at your response.

Have A Blessed Day
Carol Peter


  1. Dear all,
    I would like to add(thanks to a gentle reminder by Dr Murli Srinivas), that one can refer to references like the IPHS (http://mohfw.nic.in/nrhm/Documents/IPHS%20for%20201%20to%20300%20bedded%20with%20Comments%20of%20Sub-group.doc) or even a good management book. Methods of manpower planning, criteria used and references cited (as referred above) would be appreciated by the assessor.

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  3. sir,

    I have 10 years experience in managing a medical records department, and working in an hospital. But i don't any medical records technician course certificate. If our hosp going for Nabh Certification, is it compulsory (for nabh purpose) to finish and get that course certificate? and what is the criteria / qualification for medical records executive?